On Tue, 2006-08-22 at 00:41 -0400, Jesse Vincent wrote: > > > It should not. > > > > > > > > Then the next question is how does one unset OwnTicket for those users > > > > that 'should not' have this? > > > > > > Can you tell where OwnTicket is being set? > > > > Afraid not - our system running RT3.0 is pretty much default - tickets > > come in mainly via email into various queues as per our setup. From > > there on everything is standard... > > > > What is interesting is that RT3.0 query builder only shows privileged > > users but RT3.4+ does not select on the 'privileged' status. > > Yep. That behaviour was...less correct and masked a possibly dangerous > configuration. > > > A hint on where to start looking would be useful... as well as a hint on > > how to unset OwnerTicket. > > SELECT * from ACL where RightName = 'OwnTickets'; > > or Todd's RTx::RightsMatrix.
select count(*) from ACL where RightName = 'OwnTickets'; +----------+ | count(*) | +----------+ | 0 | +----------+ 1 row in set (0.00 sec) :/ But that is on the live system (RT3.0) - I will also do it on the upgrade system (RT 3.4.5) as soon as I get into the office - in an hour or so. And much appreciated. -- Regards Theo _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
