Now open RT WebUI and create scrip:
condition: on correspondence
action: systems <- it should be available after you've created it with script
template: correspondence
stage: transaction create
You don't have to write any bit of code.
Oh!! You've made it far too easy -- I was not expecting that. Thanks
very much for your help, it does what it should now, thanks.
Though my custom condition looks like it needs work...
On 8/24/06, Jason Marshall <[EMAIL PROTECTED]> wrote:
> Most probably you want to add a group instead of users, so you would
> be able to add users to the group from RT UI and scrip action will
> pick up new members automatically.
Thanks Ruslan, that sounds very sensible.
I have run the -admin tool, and created a notifygroup entity called
"Systems" which a group named 'Systems'.
# /usr/local/rt-3.4.5/local/sbin/rt-notify-group-admin --list
Name: Systems
Module: NotifyGroup
Members:
Group => Systems
Now, I still appear to have issues with my syntax.
after the "use RT::Action::Notify;" line, I have just one more line in the
cleanup section:
$RT::Action::NotifyGroup->SetRecipients('Systems');
which gives this error:
[Thu Aug 24 17:11:55 2006] [error]: Scrip 15 Commit failed: Can't call
method "SetRecipients" on an undefined value at (eval 858) line 2.
I once again offer the excuse of not being a perl programmer, sorry...
---
Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.
From a Sun Microsystems bug report (#4102680):
"Workaround: don't pound on the mouse like a wild monkey."
"I have great faith in fools:
Self confidence my friends call it." -Edgar Allan Poe
--
Best regards, Ruslan.
---
Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.
From a Sun Microsystems bug report (#4102680):
"Workaround: don't pound on the mouse like a wild monkey."
"I have great faith in fools:
Self confidence my friends call it." -Edgar Allan Poe
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