Hi, Folks,
I'm trying to figure out why a new RT 3.6.1 install (fc3, postgresql
7.4.11, modperl2, perl 5.8.5, apache 2.0.53, postfix 2.1.5) isn't doing
reply-to-requestors or comments from the web interface. The output
html starts with a </div> tag and includes the number of msec the query
took but no content before that.
I'm seeing the syslog error:
Aug 24 21:23:54 server1 RT: Use of uninitialized value in substitution
(s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617.
(/opt/rt3/lib/RT/Interface/Web.pm:617)
which is the line:
$args{'Body'} =~ s/\r\n/\n/gs;
in the following code snippet:
#TODO document what else this takes.
my %args = (
Subject => undef,
From => undef,
Cc => undef,
Body => undef,
AttachmentFieldName => undef,
# map Encode::encode_utf8($_), @_,
@_,
);
#Make the update content have no 'weird' newlines in it
$args{'Body'} =~ s/\r\n/\n/gs;
Yet, if I Dumper(@_), I see:
Aug 24 21:27:22 server1 RT: $VAR1 = 'Subject'; $VAR2 = undef; $VAR3 =
'Body'; $VAR4 = 'reply test test test ';
(/opt/rt3/lib/RT/Interface/Web.pm:615)
which looks like it ought to add to the hash correctly.
Debugging steps taken so far: SQL query logging (no errors), increasing
postgresql RAM (I hadn't done any performance tuning yet) commenting
out that line of code (no improvement other than masking the error).
Additional curiosity - I don't seem to be getting watcher mail either.
Does anybody see what I'm missing here? Or is this just a red herring?
Thanks,
-Bill
-----
Bill McGonigle, Owner Work: 603.448.4440
BFC Computing, LLC Home: 603.448.1668
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