Several people have sent me emails directly have have been quite
helpful. I appolgize if I haven't replied personally.
The advice I've gotten has certainly made some progress.... Though I'm
still looking at the same page as a result. Please bare with me while I
paste in cfg's and error messages.
---
httpd.conf
# Begin RT Host
<VirtualHost 192.168.51.48:80>
ServerName 192.168.51.48
ServerAdmin [EMAIL PROTECTED]
DocumentRoot /opt/rt3/share/html
PerlRequire /opt/rt3/bin/webmux.pl
<Directory /opt/rt34/share/html>
Order allow,deny
Allow from all
SetHandler perl-script
PerlResponseHandler RT::Mason
</Directory>
</VirtualHost>
RT_Siteconfig: (NOTE: server is currently setup only for internal use,
no DNS A or CNAME)
Set($rtname , "rt.computerhelpme.com");
Set($Organization , "computerhelpme.com");
Set($DatabaseType , 'mysql');
Set($DatabaseHost , '');
Set($DatabaseRTHost , '');
Set($DatabasePort , '');
Set($DatabaseUser , 'rt');
Set($DatabasePassword , 'nottelling');
Set($DatabaseName , 'rt3');
---
Here's what I had/have/have done:
From /var/log/httpd/error_log earlier today:
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access
denied for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 108
[Tue Aug 29 10:05:59 2006] [error] [client 192.168.51.72] Connect Failed
Access denied for user 'rt_user'@'localhost' (using password: YES)\n at
/opt/rt3/lib/RT.pm line 176\n
Reset my password for the rt user, and made sure all the RT config
settings were sane (a couple of them were originally incorrect), I'm no
longer getting those errors...
From /var/log/httpd/error_log, now:
[Tue Aug 29 13:01:54 2006] [notice] suEXEC mechanism enabled (wrapper:
/usr/sbin/suexec)
[Tue Aug 29 13:01:57 2006] [notice] Digest: generating secret for digest
authentication ...
[Tue Aug 29 13:01:57 2006] [notice] Digest: done
[Tue Aug 29 13:01:57 2006] [notice] FastCGI: process manager initialized
(pid 13358)
[Tue Aug 29 13:01:57 2006] [notice] mod_python: Creating 4 session
mutexes based on 256 max processes and 0 max threads.
[Tue Aug 29 13:01:57 2006] [notice] Apache/2 configured -- resuming
normal operations
Everything looks Ok to me here (please correct me if I'm wrong).
I went and made sure that the rt user for mysql had full access to the
rt3 database.
Not sure if there is anything else that would be helpful in
troubleshooting this... I'm thinking it's a DBase permission issue, but
I'm no longer gettig any errors regarding that... Suggestions? Other
logfiles I should be looking at?
Thanks again,
Ben
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