First of all I am rather new to RT, so please forgive me if this is a
stupid question. I've been searching the wiki and experimenting with my
install for a couple hours now and have not come up with a working
solution yet.
My Goal:
I want to set up a queue that will create new tickets via e-mail and
reply to the requestor with an auto-responder (I have this part already
working). I have created a TechSupport group and added several members
to it, these users have full access to the queue. What I would like to
do next is when a new ticket is created is to send out a generic "There
is a new ticket" e-mail alert to all members of the TechSupport group.
It seems like it should be a rather straight-forward thing but I can't
seem to get it to work. I'd appreciate if anybody can point me in the
right direction. Thanks.
--Chris
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