I did n't realise that RT can do that by default, I stand corrected by
Ruslan reply ..
If the patch did not work for you, then its easy enough to re-set the
user to Nobody using scrips and on queue change condition.
Regards;
Roy
Maciak, TJ wrote:
Roy,
The ownership was given to somebody who was in Queue A by a member who belonged to that
queue/group. I was just wondering if there was a way for RT to change ownership to
"Nobody" If the tickets queue happened to change and the current owner did not
Belong to that new queue/group.
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
-----Original Message-----
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Friday, September 01, 2006 6:26 AM
To: Maciak, TJ
Cc: rt-users
Subject: Re: [rt-users] ticket with a new queue but requestor still from old
queue/group
RT does n't by default assign ownership to anyone else but Nobody, if
your system auto assign ownership, this must have been done by a custom
scrip written by you /your developers .. You'll need to investigate your
custom scrips in Global/scrips or Queues/Queue/scrips and modify them
accordingly ..
Good luck;
Roy
Maciak, TJ wrote:
Has anyone run into a problem where you have a ticket that has been
assigned to a queue (Queue A) and then given
To an owner who belongs to that group/queue. After some time, the
ticket is then moved to a different queue (Queue B)
But for some reason the owner is the same person from the first queue
(Queue A) even though they do not belong to the
New queue/group (Queue B)? Seems to me like the ticket should change to
Nobody as owner. Maybe this is permission
Issue that I have set up different for one queue/group as this issue
just recently came to my attention and we have been running
RT for a year now.
Any help, thoughts, ideas would be appreciated.
Thank you,
T.J. Maciak
Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448
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