On 8/31/06, Todd Chapman <[EMAIL PROTECTED]> wrote:
On Thu, Aug 31, 2006 at 09:52:15AM -0400, Hornet wrote:
> Hello,
>
> I added a CF that holds ticket closure codes. My question is, how do I
> make it mandatory to select a code before the status is changed to
> close and make it so no matter how you close the ticket (jumbo, batch,
> single), it must be filled out? My first idea is to make a custom CGI
> that holds the codes and then uses the CLI tool to update and close
> the ticket.
>
> Thanks!
You need to hack the RT API so tht RT::Ticket::SetStatus checks
that the CF is set before it closes the ticket. You may still run
into trouble if the web UI updates ticket status before it
updates custom fields...
-Todd
Thanks for the Help.
I have setup a CF as a "Ticket Transactions". This is working as
expected by putting the CF.CloseCode on all the transactions windows.
Since this will not display the selected choice like the normal CF's.
I created another CF.ClosedAs. I'm trying to write a User Defined
Scrip to pull the CF.CloseCode choice and put it into CF.ClosedAs. I
dont see really any documentation on how to pull the info from
CF.CloseCode TransactionObj. Any help on how I get that data out would
be nice.
--
-Erik-
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