ok, this is the very first version, but stable. Its not nice, but we have separated systems, so we have to extract the values (the changed ones) and ftp them to the datapool.
we are using the sh scrip from cron at this moment, but if we have moved from mysql to oracle, we can do this in real time.
It is important, that you use BO for this, the ftp scrip is putting thi into a internal ftp at this moment and from there it will be grabbed from anoither scrip and putted into a BO universe
OK, if you have further question, ask me ;-)
PS: Jesse don't like this way of getting Reports :-)
2006/9/1, Roy El-Hames <[EMAIL PROTECTED]>:
If you don't mind can you also send them to me, we will be implementing
reporting via Business Objects fairly soon , and your scripts will be
useful.
Kind regards;
Roy
Torsten Brumm wrote:
> Hi Stephen,
>
> yes, we have. We put all the data from RT DB to Business Objects and
> do the
> reporting there. If you like, i can sent you the scrips for that
>
> Torsten
>
> 2006/9/1, Stephen Turner < [EMAIL PROTECTED]>:
>>
>> Hello,
>>
>> Has anyone moved data from an RT system to a data warehouse for
>> reporting purposes? If so, would you be willing to share your
>> experiences? I'm interested in the design of the warehouse data
>> structures, particularly how to accommodate custom fields.
>>
>> Thanks,
>> Steve
>>
>> Stephen Turner
>> Senior Programmer/Analyst - Client Support Services
>> MIT Information Services and Technology (IS&T)
>>
>>
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>>
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>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
extract.sh
Description: Bourne shell script
ext_customfields.sql
Description: Binary data
ext_objcustomfieldvalues.sql
Description: Binary data
ext_queues.sql
Description: Binary data
ext_tickets.sql
Description: Binary data
ext_users.sql
Description: Binary data
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