Brendan S (Scratch User) wrote: > Hi > > I have just installed (yesterday) rt (3.6.1) on opensuse 10.1 - and added a > couple of pages on the experience to the wiki: > http://wiki.bestpractical.com/index.cgi?OpenSuSE101InstallGuide > > This is the first time I have ever installed/used: Apache, Mysql, perl, cpan > (and of course rt) - so my apologies if this is all a bit mundane. I have > searched the last 6 months or so of the mailing lists but have not found > anything on point. > > I would like to produce reports which show (among other things) the detail of > the issue which initiated ticket, and the most recent comment added to the > ticket. Can someone point to somewhere which explains how to do this? > Happy, subject to the next question, to do this through the CLI or through > query builder. > > I have found the rt shell, but when I try to (eg) list/show tickets it asks > for a password and fails. I have tried the password from RTSiteConfig.pm > without success. Which password is it looking for? > > I have tried downloading a tsv of the search results, but what I get is > ?perl? code. I assume this means I need to add something to the Apache > config file somewhere (? presumably adding a perl handler directive for some > directory? - ?rt/Search/?) > > I have managed to search a custom field using the advanced query builder, but > can't seem to get it to display the field in the report (the field name is > displayed, but the result entry is blank - I have added it from the drop > downs at the bottom of the page - the CF naming syntax appears to change). > Generic question I know, but anywhere will tell me what is likely to be going > wrong? > > Thanks in advance
It's ok, don't worry I will work it out myself. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
