Simplest one first. When on the home page under RT at a glance and 10 highest priority tickets I own, the ticket # goes to the ticket but the ticket subject goes to 404 not found. The problem is the location should be support.mydomain.com/rt/Ticket/Display.html?id=# but it is going to support.mydomain.com/Ticket/Display.html?id=#. I've been through all the configuration and double checked the setup and can't find a problem. The suject doesn't do this under the tickets with no owners on the home page.
Mail configuration. I run a mail server with SMTP, POP, IMAP, etc. RT is sending mail using it's own SMTP sender. It gets to my mail server and accepts the emails because it's from a trusted IP address. Emails going to other domains, though, are not making it to their destinations. They are being blocked because they are not originating from my mail server. Is there a way to get the emails from RT to send through my mail server? I use SMTP authentication. Also, how does RT retrieve the emails? I do not see where I would enter a server, username, and password for retrieving emails. General configuration setup. I was hoping someone could help with this. My company supports multiple clients. We want our support staff to have full control over all tickets submitted. Each client will have one or more administrators who can run reports, view and reply to all tickets submitted within their company, but not see comments or edit fields like owner. They can also watch tickets and submit new ones. The clients will also have multiple users who can only see tickets they created and reply to them. How would I go about setting this up? Use queues for each company? Hosted service. Would I need to run another instance of RT to be a "hosting" service for local companies? If a company wants to have their own RT but doesn't want to setup a server to do so, can I use my existing RT to do so? Thanks a bunch for any help! Kyle _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
