Jackie Hamilton wrote:
mysql> SELECT * FROM ACL WHERE RightName = 'OwnTicket' order by ObjectId;
+-----+---------------+-------------+-----------+------------+----------+-------------+---------------+
| id | PrincipalType | PrincipalId | RightName | ObjectType | ObjectId |
DelegatedBy | DelegatedFrom |
+-----+---------------+-------------+-----------+------------+----------+-------------+---------------+
| 220 | Group | 3 | OwnTicket | RT::Queue | 12 |
0 | 0 |
+-----+---------------+-------------+-----------+------------+----------+-------------+---------------+
mysql> select id,Name,Created,LastUpdated,Disabled from Queues where id in
(1,3,4,5,6,7,9,10,11,12,13,15);
+----+------------+---------------------+---------------------+----------+
| id | Name | Created | LastUpdated | Disabled |
+----+------------+---------------------+---------------------+----------+
| 12 | research | 2005-02-18 15:50:25 | 2005-02-21 12:40:33 | 0 |
+----+------------+---------------------+---------------------+----------+
How do I fix this so the "Owner" list doesn't consist of every user in the db?
What should I be looking for, here?
This is your problem. You have given "Everyone" (Principal id 3) the
right to own ticket in the research queue.
Joby Walker
C&C SSG, University of Washington
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
