no, it is not. for ex.: someone calls your support-hotline and leaves his e-mail adress for contact. the support guy *creates* the ticket, but the *requestor* will be the guy who made the call.
Tanu Mehrotra wrote: > whts hrm ?? > > i guess notify requestor is equivalent notifycreator .isn't tht ? > > > -----Original Message----- > From: joey [mailto:[EMAIL PROTECTED] > Sent: Tuesday, September 19, 2006 3:50 PM > To: Tanu Mehrotra > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] notify creator of a ticket > > hrm, > > condition: on create > action: where-is-the-"notifycreator"-action ? > [...] > > just tried "notfiy other recipients".. without success. > > Tanu Mehrotra wrote: >> select various options from .. >> >> Description: >> Condition: >> Action: >> Template : >> Stage: >> >> -----Original Message----- >> From: joey [mailto:[EMAIL PROTECTED] >> Sent: Tuesday, September 19, 2006 3:38 PM >> To: Tanu Mehrotra >> Subject: Re: [rt-users] notify creator of a ticket >> >> and what to put in the new scrip ? :) >> >> Tanu Mehrotra wrote: >>> just login as root. >>> goto configuration ->Global->scrips->new scrip >>> >>> >>> >>> >>> >>> Regards, >>> Tanu >>> >>> >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] On Behalf Of joey >>> Sent: Tuesday, September 19, 2006 3:30 PM >>> To: Marouane Himdi; rt-users@lists.bestpractical.com >>> Subject: Re: [rt-users] notify creator of a ticket >>> >>> Hey, >>> >>> yes.. thats what i tried first - but the creator does not an email. >>> >>> Marouane Himdi wrote: >>>> Add the entry below in your config file >>>> (/etc/request-trackerxxx/RT_SiteConfig.pm >>>> >>>> Set($NotifyActor, 1); >>>> >>>> Best regards >>>> >>>> Marouane >>>> >>>> >>>> -----Message d'origine----- >>>> De : [EMAIL PROTECTED] >>>> [mailto:[EMAIL PROTECTED] De la part de spam >>>> Envoyé : mardi 19 septembre 2006 11:30 À : >>>> rt-users@lists.bestpractical.com Objet : [rt-users] notify creator >>>> of a ticket >>>> >>>> Hi there, >>>> >>>> anyone knows where to activate something like "notfiy creator"?! I >>>> want the creator of a ticket (even if he's not the requestor) to get >>>> a confirmation email. >>>> >>>> any hints? >>>> joey >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com Commercial support: >>>> [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com Commercial support: >>> [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com