I neglected to say in my original email that we identify the source of the
email using procmail prior to piping incoming email messages to rt-mailgate.
E.g, if there's an account "helpdesk" to which users send help requests,
in ~helpdesk/.procmailrc:
...
# Messages from inside go to internal queue
:0
* ^From: .+@(.+\.)*mysite\.ca>?$
{
* ^TOhelpdesk_cmt@
|/opt/rt3/bin/rt-prodn-mailgate --queue "Internal" --action comment --url
https://helpdesk.sfu.ca/
# By default, messages are assumed to be correspondence to the main queue
:0
|/opt/rt3/bin/rt-prodn-mailgate --queue "Internal" --action correspond
--url https://helpdesk.sfu.ca/
}
# Remaining messages are from outside
:0 E
{
:0
* ^TOhelpdesk_cmt@
|/opt/rt3/bin/rt-prodn-mailgate --queue "External" --action comment --url
https://helpdesk.sfu.ca/
:0
|/opt/rt3/bin/rt-prodn-mailgate --queue "External" --action correspond
--url https://helpdesk.sfu.ca/
}
------------------------------------------------------------------------
Subject:
[rt-users] Re: Can I restrict autoreplies to the local domain?
From:
"Chris Wenn" <[EMAIL PROTECTED]>
\
Hm
Has potential for my situation, but I'm trying to figure out how you actually _identify_
the mail coming from other domains. I suppose what I want is something simple that says
"if the mail is from rbg.vic.gov.au, autoreply. if not, don't autoreply but continue
processing as normal" but my perl-fu is too weak to figure it out!
Chris
Gary Hall <[EMAIL PROTECTED]> 20/09/2006 2:38:24 am >>>
We divert all incoming mail from outside the domain to a separate queue
and enable autoreply only on the internal queue. (I.e., we removed the
global autoreply scrips and recreated them on the internal queue.)
We're a help-desk operation serving internal users who sometimes send
requests from external email accounts. Such requests get moved to the
internal queue and the Respondor value is corrected to the internal
account name for the user.
All remaining tickets in the external queue are spam and dealt with
accordingly.
Gary
--
Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604) 291-5404
Simon Fraser University |
Burnaby, B.C. V5A 1S6 |
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