On Wed, Sep 20, 2006 at 01:47:45PM -0600, Worsley, John wrote:
> Hi all,
>
> My department is evaluating RT, and one of the things we're exploring
> involves linking to files on our network (supporting documents), so I've been
> trying to figure out the best way/place to put a file: URL in a ticket.
> Attaching the files is sub-optimal because the files in question can change,
> and it gets too messy attaching multiple versions and expecting people to
> find the right one. The only way I've found to have RT create a link from a
> URL is to put it in one of the Links fields (Parents, Children, etc.), but
> that's where my problem pops up.
>
> I can use any of the Links fields except Children, but the Children field
> seems the most appropriate. The problem is, I put a file: URL in the Children
> field, and when I'm on the ModifyLinks page everything looks fine, but when I
> switch back to Display, the page draws okay until it gets to the Links
> section, where it displays a System Error in place of the Links section.
> This does not occur with any of the other Links fields. I have pasted the
> error text below.
I'm almost certain that this was fixed for 3.4.5. But I'd probably use
"Refers to" rather than children, myself.
Best,
Jesse
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