I want to setup a system where users can pick from a list of predefined "work flows" that will generate one or more child tickets listing the tasks that need to be done for that workflow. I approached this by creating a per-transaction custom field called "Generate workflow" and gave it a list of workflow names, such as "New Employee", "Name Change", "Employee Termination".
I figured I'd create a user-defined Scrip that would check if that custom field was defined and use the value as the template name for the CreateTickets action. But when I started programming to do this, I discovered that the per-transaction custom field value is not available to Scrips. (Not very intuitive, IMHO.) Now, I found this patch: http://www.gossamer-threads.com/lists/rt/users/54500#54500. Is this patch my best option, or is there a better way to proceed that I haven't considered? Thanks in advance, Jason Long Messiah College _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
