>>> On Thu, Sep 21, 2006 at 9:21 AM, in message <[EMAIL PROTECTED]>, Roy El-Hames <[EMAIL PROTECTED]> wrote: > We had similar requirement and the reason the email interface was not
> preferred is because we wanted interaction, immediate visibility of what > in the ticket via the same web form interface .. I opted for a soap > service to create/update and display tickets using soap::lite. Roy, I'd love to know more about this. What does your system look like from the users' perspective. What kind of immediate feedback do they get? -Tim -- Tim Wilson, Director of Technology Buffalo-Hanover-Montrose Schools 214 1st Ave NE Buffalo, MN 55313 ph: 763.682.8740 fax: 763.682.8743 http://www.buffalo.k12.mn.us _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
