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On Thu, 21 Sep 2006 at 21:21 (-0700), I said:
If you really want to include, say, the contents of the last
correspondence before the ticket was resolved, then I believe you'll
have to loop through the ticket's attachments to find it. At least
that's what I wound up doing.
Slight correction:
Actually, what I do is include the initial correspondence that created the
ticket, since this is what the Requestor (who is receiving the resolution
email) would recognize.
So, the relevant extract from my template, where I pick up that initial
correspondence, looks like this:
{
$Transactions = $Ticket->Transactions;
$Transaction = $Transactions->First;
$Transaction->Content();
}
Of course, you may want to do something else.
Mike
_________________________________________________________________________
Mike Friedman IST/System and Network Security
[EMAIL PROTECTED] 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
http://socrates.berkeley.edu/~mikef http://security.berkeley.edu
_________________________________________________________________________
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