I am facing some what similar issue, can you pls help me on this Whenever I create a new ticket a autogenerated mail should go to requestor as well as to the queue members responsible to resolve the issue. Currently mail goes to Requestor but not to the the queue members
Do I need to make any custom settings from web interface or something in RT_SiteConfig.pm file. Thanks, Tanu -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Hall Sent: Sunday, September 24, 2006 10:55 PM To: Mathew Cc: [email protected] Subject: Re: [rt-users] CCs not cc'ed on new ticket creation Thanks for the tip, Mathew. I've got the variable set. The addresses are added as CCs on the ticket . Copies of Replys are sent to the addresses. The problem is that the addresses are not sent copies of the information entered into the "Create a new ticket" form when the ticket is created. This might be the intended design. You create a ticket and specify who will receive copies of future updates to it but these people do not receive copies of the original ticket at the time of creation for some obscure reason. However, the comment on the form under the field says "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people will receive future updates.)", so apparently the intention is that the CCs are cc'ed with the original ticket at creation time. I'm just trying to find out if others have the same issue and if someone has a fix. Gary Mathew wrote: > Gary Hall wrote: > >> I'm using RT 3.6.1. >> >> When creating new tickets via the "Create ticket in" button on the >> home page (i.e., the https://.../Ticket/Create.html form the ticket >> is created by the addresses in the CC line are not cc'ed with a copy >> of the update. >> >> The only outgoing message is the AutoResponse. >> >> The addresses appear in a CC header in the new ticket history, tho'. >> >> Anyone else experience this? know what may be causing it? >> >> Gary >> >> > > In etc/RT_Siteconfig.pm there is a setting called > ParseNewMessagesForCC or something like that. It might be set to > 'undef' or '0'. Change it to '1'. > > -- Gary Hall [EMAIL PROTECTED] Network Support Group 604-291-5925 Faculty of Applied Sciences 604-291-5404 (fax) Simon Fraser University Burnaby, BC V5A 1S6 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
