I have had the exact same problem. I looked through
all the config, wiki, etc. and couldn't find a solution. I hope someone on
this list can give an answer. For me, it's just the subject link that is
wrong. The link to the ticket # works.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Thursday, September 28, 2006 10:16 AM
To: [email protected]
Subject: [rt-users] Ticket URL wrong after "take"
Hi,
I have a strange error:
I'm creating a new ticket via Mailinterface:
/opt/rt3/bin/rt-mailgate --queue "General" --action correspond --url http://saxophon.intern.ebewe.at/rt <[EMAIL PROTECTED]>
before "taking" the request, the URL of the ticket is: http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
after "taking" by a user: http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6
eg: /rt/ is missing !
What am i doing wrong ?
Wolfgang
my RT_Siteconfig.pm
saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
Set($rtname, 'IT-HELPDESK');
Set($Organization , "ebewe.com");
Set($RTAddressRegexp , '[EMAIL PROTECTED]');
Set($Timezone, 'Europe/Vienna');
Set($WebPath , "/rt");
Set($OldestTransactionsFirst, 0);
1;
----------------------------------------------------------------------
Wolfgang Fuertbauer (e-Mail: [EMAIL PROTECTED])
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com
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