On Sep 28, 2006, at 9:23 AM, Stephen Turner wrote:
At Wednesday 9/27/2006 07:18 PM, Joe Auty wrote:I'm no longer getting my auto reply emails attempted when I create tickets, and email to requestors is no longer attempted (nor am I told that email will be sent to the requestors).What sorts of things could cause this problem? My NotifyActor setting is set as "1". I know that I haven't provided a whole lot to go by, but since this was working just fine in the past, I'm hoping you could give me a very general response just so that I can make sure I'm covering all of my bases here.THanks in advance!Could be a syntax error in a template (or a scrip) - if that's the problem, you'll see the error messages in the the RT log.
Looks like you are right!Scrip Prepare 1 died. - Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm
Is this the source of my problem? Any idea what the cause might be?[Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value in substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617., referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Sep 28 17:52:54 2006] [error]: Scrip Prepare 1 died. - Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 107., referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: Stack:, referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Action/Generic.pm:107], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Action/Generic.pm:79], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ ScripAction_Overlay.pm:177], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Scrip_Overlay.pm:472], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Scrips_Overlay.pm:237], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Transaction_Overlay.pm:171], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Record.pm:1446], referer: https://*my domain*/rt/Ticket/Display.html? id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Ticket_Overlay.pm:2442], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Ticket_Overlay.pm:2356], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/Ticket/Elements/PreviewScrips:82], referer: https://*my domain*/ rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/Ticket/Update.html:137], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/autohandler:279] (/opt/rt3/lib/RT/Scrip_Overlay.pm:480), referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Sep 28 17:52:54 2006] [error]: Scrip Prepare 5 died. - Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 107., referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: Stack:, referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Action/Generic.pm:107], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Action/Generic.pm:79], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ ScripAction_Overlay.pm:177], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Scrip_Overlay.pm:472], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Scrips_Overlay.pm:237], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Transaction_Overlay.pm:171], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Record.pm:1446], referer: https://*my domain*/rt/Ticket/Display.html? id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Ticket_Overlay.pm:2442], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Ticket_Overlay.pm:2356], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/Ticket/Elements/PreviewScrips:82], referer: https://*my domain*/ rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/Ticket/Update.html:137], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/autohandler:279] (/opt/rt3/lib/RT/Scrip_Overlay.pm:480), referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Sep 28 17:52:54 2006] [error]: Scrip Prepare 6 died. - Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 107., referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: Stack:, referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Action/Generic.pm:107], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Action/Generic.pm:79], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ ScripAction_Overlay.pm:177], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Scrip_Overlay.pm:472], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Scrips_Overlay.pm:237], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Transaction_Overlay.pm:171], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:54 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Record.pm:1446], referer: https://*my domain*/rt/Ticket/Display.html? id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Ticket_Overlay.pm:2442], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Ticket_Overlay.pm:2356], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/Ticket/Elements/PreviewScrips:82], referer: https://*my domain*/ rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/Ticket/Update.html:137], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/autohandler:279] (/opt/rt3/lib/RT/Scrip_Overlay.pm:480), referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [Thu Sep 28 17:52:55 2006] [error]: Scrip Prepare 7 died. - Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 107., referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: Stack:, referer: https://*my domain*/rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Action/Generic.pm:107], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Action/Generic.pm:79], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ ScripAction_Overlay.pm:177], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Scrip_Overlay.pm:472], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Scrips_Overlay.pm:237], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Transaction_Overlay.pm:171], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Record.pm:1446], referer: https://*my domain*/rt/Ticket/Display.html? id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Ticket_Overlay.pm:2442], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ Ticket_Overlay.pm:2356], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/Ticket/Elements/PreviewScrips:82], referer: https://*my domain*/ rt/Ticket/Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/Ticket/Update.html:137], referer: https://*my domain*/rt/Ticket/ Display.html?id=185 [Thu Sep 28 13:52:55 2006] [error] [client *ip address*] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/ html/autohandler:279] (/opt/rt3/lib/RT/Scrip_Overlay.pm:480), referer: https://*my domain*/rt/Ticket/Display.html?id=185
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