On Sat, 30 Sep 2006 08:02:28 -0500 matt <[EMAIL PROTECTED]> spake: > I've been looking at RT to replace the current call tracking software > that we use where I work. I've combed through past posts to this list, > website articles, and the wiki but I am still unsure about something. > How well does RT work in an environment where 97% of the issues are > taken by phone? RT seems very email centric, and seems like using it for > phone support might be a bit awkward. Any suggestions for this type of > environment?
The difference is not as much as you would think... Pretty you are looking at how easy it is to start a new ticket. After that updates via email to the customer are easy if you want them. I would say it would do fine... you could always take an old box and set it up and let your support team play with it. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
