Thanks Toby, that wouldn't be too bad, but then we'd have to be cognizant to do that with every message we forward as well as making this work with Outlook (yeah, we're an MS shop).
Even setting the forwarding of e-mails to tickets aside, it would be a nice thing for us to be able to notify any new requestors they've been added to a ticket. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Toby Darling Sent: Monday, October 02, 2006 7:18 AM To: [email protected] Subject: Re: [rt-users] Notify Requestor on Requestor change Hi Helmuth > In our environment it is common for us to forward an e-mail to RT to > convert it into a ticket. Once it's a ticket we can change the > requestor (since by default it would be us). We do it like this to > avoid the cut and paste alternative. Depending on what email client you're using, you may be able to 'bounce' or 'redirect' email so that "the right thing (TM)" happens when RT gets the email in the first place - original sender is set as requestor and they get the autoresponse. I'm using Mail Redirect (http://mailredirect.mozdev.org/) with Thunderbird, and it's fine. Cheers Toby _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
