I believe $rtname is what ends up in the []'s with the ticket number. If you change it mid stream RT won't match replies to existing tickets after the change. I believe there was another setting in the config file to account for that if need be.
--Ryan -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Helmuth Ramirez Sent: Monday, October 02, 2006 3:30 PM To: David Chandek-Stark; [email protected] Subject: RE: [rt-users] $rtname and $Organization I'm curious about this as well. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Chandek-Stark Sent: Monday, October 02, 2006 4:59 PM To: [email protected] Subject: [rt-users] $rtname and $Organization The comments in RT_Config.pm indicate that $rtname and $Organization should be set to your domain. We initially set them to the name of our organization instead of our domain. The comment for $rtname implies that bad things could happen if it is changed after first set. What am I risking breaking if I change it to our domain? Thanks, David RT 3.6.1 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
