We have an install of RT running on Linux/PostgreSQL, and it seems slow
to me.
For example, if I just bring up a ticket:
http://xxx/index.html?q=58431
the little Time to display can be anywhere between 3.6 and 8. It tends
to the longer side of things.
My overall question is: what's good? What should I expect?
Now, the Too Much Information part of my post:
First things first: the Fedora4Install page mentions a missing index.
I've created that, but it doesn't seem to have changed things much.
The production server is running Centos 4 (RHEL 4) on a machine that
really doesn't have enough RAM (1GB) and only has IDE disks, running as
a software RAID1. It IS an Opteron, and it is running 64-bit. rt 3.4.1
and postgresql 8.0.3.
Suspicions: disk I/O, and a suboptimal Apache/mod_perl install.
However, when things are happening slowing, what I see in top is postmaster.
So, I have a newer box. I decided to copy rt and my database over to it
to see how it acts. It is a faster Athlon 64 and 2GB, but still has IDE
disks running in a software RAID 1. It is running Fedora Core 5, so it
has a better apache/mod_perl chain, and postgresql 8.1.4. After finally
getting rt (still 3.4.1) running on this new box, the performance wasn't
markedly better...sometimes, it could be worse. I followed the tips in
the FedoraCore4 install instructions to increase shmem and the
shared_buffers, to no real benefit.
So, I'm kind of looking for data points as to how good this can be, to
see how much more work I should put into this. Do I need 2 tiers? Do I
need to get rid of the software RAID? (Although, the performance I see
out of Dell's SCSI hardware RAID stuff is abysmal...)
I have another Athlon 64 box I can try that doesn't have software RAID
on it...I'm just trying to decide if it is worth it, or if I'm getting
the best I can hope for.
I've even considered seeing if I can move to MySQL, but the info on the
Wiki seems to hint that both can perform well.
Any hints as to what I can expect for performance, or what I should be
looking at to see if I'm actually having problems, or how to tell where
the hang-ups might be, are welcome.
Thanks,
Kevin
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