On Oct 12, 2006, at 5:19 PM, Matthew Pressly wrote:
Where can I add code to prevent a ticket from being resolved with an empty 'Message:' field? I would like to just display an error message and redisplay the current page.
That would block you from resolving a ticket without comment which was re-opened by a "thank you" response from your customer. Are you sure you want to restrict that? We get those all the time.
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