Hi Allen; This probably isn't the kind of help you want, but ...
I've been administering our RT install on Solaris 8, 9 and now 10 for the past few years. This experience has taught that it's much easier to use the RT package from blastwave.org (http://www.blastwave.org/packages/rt) which uses mod_perl.
Isaac Vetter Allan Reko wrote:
Hi all,I have a system running Solaris 9 (sparc). I followed the instructions on the Sun website that are linked to from the Wiki, and after quite a bit of meddling with the installation of the perl modules, I finally got all the Perl Dependencies installed. I got RT Compiled and installed.I can start the Mysql Service, I can start the apache service.When I point my browser to the web address, I get an internal server error, error 500. I checked the apache error_log, and get the below set of error messages every time I try to access the web page: [Thu Oct 12 13:37:14 2006] [warn] pid file /usr/local/apache/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run? [Thu Oct 12 13:37:14 2006] [notice] FastCGI: process manager initialized (pid 361) [Thu Oct 12 13:37:14 2006] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 364) [Thu Oct 12 13:37:14 2006] [notice] Apache/1.3.37 (Unix) mod_fastcgi/2.4.2 mod_ssl/2.8.28 OpenSSL/0.9.7b configured -- resuming normal operations [Thu Oct 12 13:37:14 2006] [notice] Accept mutex: fcntl (Default: fcntl) [Thu Oct 12 13:37:15 2006] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 370) [Thu Oct 12 13:37:16 2006] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 371) [Thu Oct 12 13:37:17 2006] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" started (pid 372) [Thu Oct 12 13:37:24 2006] [error] [client 10.31.3.0] FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt3/bin/mason_handler.fcgi" [Thu Oct 12 13:37:24 2006] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" (pid 364) terminated due to uncaught signal '11' (Segmentation Fault) [Thu Oct 12 13:37:24 2006] [warn] FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" restarted (pid 378) When I try to run mason_handler.fcgi directly, I get: # su www# cd /usr/local/rt3/bin # ./mason_handler.fcgiSegmentation Fault # I opened the mason_handler.fcgi, and tried inserting print statements, to isolate where the failure was occurring. I isolated it to the line in mason_handler that says: "RT::Init();". When I commented that line out, I got the login screen on the web page, so I know the issue iscoming from RT::Init().The problem is that I'm not sure where to look to debug perl/cgistuff...Has anyone encountered this before?I am using: RT v 3.6.1 Perl v 5.8.7 Apache v 1.3.37 I believe my apache setup is correct, as the server is correctly sending off to the mason_handler, and I can log into the database using the username and password I set up in the config file (currently thedefaults, will change later).Anyone have any ideas? I'm not entirely sure where to look from here...Allan Reko_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED]Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
