Hello Marcela, I have qmail/spamassassin in front and with maildrop, it is checking header for ***SPAM*** tag, if tag is found it is moved to postmaster account (or trash, if you are ok with them), in tag is not found, it is processed to queue in RT. Best thing is that I dont have any tagged spam coming into RT system, which is fine ;)
in /etc/maildroprc: ----------------------------------- ## zoberie mail ak ma v subjecte spam vlozi to do schranky ## ak je OK posle dalej do helpdesku logfile "/var/log/qmail/maildrop.log" import EXT import HOST VHOME=/home/vpopmail/domains/company.com/postmaster VPOP="| /opt/rt3/bin/rt-mailgate --queue Helpdesk --action correspond --url http://rt.comapny.com/"; if ( /^Subject: \*\*\*\*SPAM\*\*\*\*/ ) { to $VHOME/Maildir EXITCODE=100 exit } else { to $VPOP exit } ---------------------------------- and in .qmail-helpdesk is on only one line: | maildrop hope it help ;) miki Friday, October 20, 2006, 6:08:56 PM, you wrote: MKTR> Hello! MKTR> Does anyone know how to move a group of "Spam" messages into my "Spam" MKTR> queue at once. Or in other words, is there any way to do the following MKTR> steps for a number of tickets at once, in batch/bulk (rather than MKTR> one-by-one): MKTR> 1. Click on the ticket to display it MKTR> 2. Click on "Basics" MKTR> 3. Go to the "Queue" drop-down menu and click on "Spam" MKTR> 4. Click on "Save changes" at the bottom of the screen MKTR> Thanks! MKTR> Marcela MKTR> PS: An ideal way would be through an option that allowed me to select MKTR> the junk messages from my tickets list (from the RT's "Home" page), but MKTR> could not find an intuitive way to do this... -- Best regards, Miki mailto:[EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
