J.D.
What are the status's of those tickets? I believe that Deleted tickets
don't show in a search, unless when searching by ticket #.
Kenn
LBNL
J.D. Meek wrote:
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I have a REALLY strange problem going on.
There are a few tickets in the database that cant be located with Query
Builder and don't show up on the quick search results page for the
queue. It also doesn't show up if I do a Query Builder search on
id=<ticketnumber>.
I can enter the ticket number in the Simple Search box and the ticket
will display but if I enter the ticket subject I get nothing.
I have checked the contents in the tickets table and nothing looks out
of place.
Here is a quick rundown of the system...
RT-3.6.1 on FreeBSD 6.1 under apache, fastcgi talking to postgres 7.4.13
on remote machine.
I am attaching the contents of the system configuration page.
Any suggestions would be appreciated.
J.D. Meek
Sr. Systems Administrator
Edgenet Inc.
[EMAIL PROTECTED]
Office: 615.237.3820
Cell: 615.438.9551
Fax: 615.371.3023
IBM eServer Certified Specialist
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