Try Rights Matrix, an extension of RT which aims to facilitate managing rights. You can install it as a module CPAN from http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMat rix.pm
Best regards Marouane HIMDI group -----Message d'origine----- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de James Mohr Envoyé : jeudi 26 octobre 2006 11:07 À : [email protected] Objet : [rt-users] Users, groups and queries Hi All! I create a user named "jimmo". I then click "configuration-> users->select users. I have a list of "Privileged users" but this user does not appear. Digging through the documentation I discovered that that "Privileged users" means that the person is not only allowed to create tickets but actually use the product. It seems that the only way to get access to a non-priviledged user is to search for it. When I try to search without any criterial, I get the list of "Privileged users". Is there any way to get a list of all users? When assigning group membership, the only way you can do it is through the group. That is, if you have 10 groups and you create a new employee ("Privileged user") you must go through all 10 group individually to assign this user to all of the groups. Is that correct? Is there any way of assigning "all rights" on a particular queue to a specific group? Is there any way of assigning "blocks" of rights (other than selecting them individually) For example, it does not seem logically to me that someone can be the owner of call without being able to modify it. So I would like to be able to allow a user to assign a block like "administer ticket", which would allow me to do thing to the ticket. I assigned a ticket to a particular user and now want to assign it to a different user. However, I get the message "You can only reassign tickets that you own or that are unowned." This is assigned to the queue Network and members of the Network group have rights to Steal and Take the ticket. In fact, the group has all rights to the queue. I am doing this as the root user, so my assumption would be that by default this user has the right to do everything. In any event, the root user has all rights to this queue. I have tried to assign the ticket to both root and a different user with the same results. I googled on this error and found many others with the same problem (mostly older version). One refences pointed me to the TicketOwnershipPermissions page on the RTWiki. Reading through the page seems to indicate that I should be able to re-assign the call, but still I cannot. When I click on either "Tickets", "New Query" or "Query Builder", I am brought to what appears to be the exact same screen. This does not seem logical to me. Why would there be three links, one right after the other that brings you to the same screen? Regards, Jim Mohr -- --------------------------------------- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --------------------------------------- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --------------------------------------- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
