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Hi Everyone, We would like to create our own version of a Self_Service
Web for Request Tracker. We would like the web form to take information
accepted by the web form and to e-mail a ticket to Request Tracker. We would
like the user to enter values for custom fields, which could be parsed by
Request Tracker to populate the custom fields, when the ticket is created. I think “ExtractCustomFieldValues” may do this
for me. However, the lack of documentation makes it unclear on how to do this.
Does anyone have any “live” examples of what a “ExtractCustomFieldValues”
template file should look like? Does anyone have a good web form that would
accept custom field values and mail a ticket to Request Tracker? In other
words, it makes no sense to reinvent the wheel if someone has done so already. Thank you for your help in advance. Take care! Nick --------------------------------------------------------------------------------- Nick
Metrowsky Consulting
System Administrator 303-684-4785
Office 303-684-4100
Fax DigitalGlobe
®, An Imaging and Information Company --------------------------------------------------------------------------------- |
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