> I have a ticket that received 2500 replies on accident that I can no longer manage. Apparently one of my admins had his personal email forwarding to his home email which went offline. I am not sure how it got into a loop, but it created the monster trail of history that makes it unloadable. Is there any way to remove this history and gracefully close the ticket? Ideally I could keep the ticket itself, instead of deleting it from the database, but if that is what it takes J
> Any help is greatly appreciated! > > -Jay -------------------------- The RT API allows you to delete transactions - so you could write a perl script to do that and get the ticket into a state that you can load it in the web interface. Given a transaction object $Transaction, the deletion is simply: $Transaction->Delete(); Good luck - Steve ---------------------------------------- Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IS&T) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
