Have you checked the ParseNewMessageForTicketCcs directive in RT_Siteconfig.pm
Mathew Ringo Mandingo wrote: > Hi I'm using RT 3.4 and in this version the problem described in > object is present: > > If someone create a ticket first and then in another email sent after > tries to include some other one in Cc , this latest contact isn't > automatically inserted in the Cc list and so doesn't receive further > mail exchange. > > I'd like to know if in the latest RT 3.5 or 3.6 the problem has been > addressed and/or solved. > > For the moment I'm using the patch provided here: > http://lists.fsck.com/pipermail/rt-users/2006-August/040946.html > > Thanks > Stefano > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy > a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
