Re: [rt-users] Please help: RT3.4.4 running really slow

Thu, 09 Nov 2006 10:36:27 -0800

I think debug is the most verbose you get, in my case the home page alone scroll the screen like a fruit machine when logging set to debug. BTW "Connection reset by peer" does not sound very healthy and again it suggest me a network or TCP/IP stack issue, ahh or your sql server (postgress) is giving up on you, 
have you checked the the state of the sql server, restarted it ??
Roy

don garbage wrote:

Roy,
Are there more logging "levels" for $LogToFile other than 'debug'? All I see in the rt.log file are occassional "Connection reset by peer" messages. Or, is there a way to make RT be more verbose about what its doing? 

Thanks,
Don



From: Roy El-Hames <[EMAIL PROTECTED]>
To: don garbage <[EMAIL PROTECTED]>
CC: [EMAIL PROTECTED], [email protected]
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Thu, 09 Nov 2006 17:26:40 +0000

Don;
If you have n't already done so, set up your RT logging to debug; (in RT_SiteConfig under Logging 
Set($LogToFile      , 'debug');
Set($LogDir, '/var/log/rt3');
Set($LogToFileNamed , "rt.log");    #log to rt.log
make sure the web user and group have write access to that file, and restart the web server) then you can tail -f /var/log/rt3/rt.log to see whats happening in RT as requests are coming through. I also suggest you enabled full logging on your database server, sorry I am not sure how to do that for postgress , once you done that again tail -f the sql logging file .. If these do n't help start using tcpdump to check whats happening to the traffic, also I think you can enable full logging on apache. 
Good luck;
Roy

don garbage wrote:

Roy,
I thought the same. So, I created several web pages (some copied exactly from RT tickets). And, remote users have no problems loading those pages. I tested it remotely by clicking on those pages over and over without ever seeing a page stall.
It seems as though RT is sending just some of the data for a ticket, then stalling since only part of the page loads. Its like some part of the query didn't happen or stalled or got lost. Are the RT pages sent in pieces? How can I track what happens on the RT server end as a query comes in (a ticket is clicked on)? 

Thanks,
Don





From: Roy El-Hames <[EMAIL PROTECTED]>
To: don garbage <[EMAIL PROTECTED]>
CC: [EMAIL PROTECTED], [email protected]
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Thu, 09 Nov 2006 16:14:52 +0000

Don;
That suggest to me that you may have network issues?? have you checked your NIC and did a traceroute or ping to your RT web server . 
Roy

don garbage wrote:

I'm still having the problem and getting desparate.
I determined that I did not have fastcgi enabled. So, I did the following: 

   sudo apt-get install libapache2-mod-fastcgi
   sudo apt-get install libcgi-fast-perl
   sudo a2enmod fastcgi
sudo ln -s /etc/request-tracker3.4/apache-fastcgi.conf /etc/apache2/conf.d/ 
   edit /etc/request-tracker3.4/apache-fastcgi.conf:
       #FastCgiIpcDir /var/run/fastcgi
       RedirectMatch ^/rt$ /rt/
   sudo chown www-data: /etc/request-tracker3.4/RT_SiteConfig.pm

this has enabled fastcgi. I also restarted apache2 and postgres.
But, I still have the same problem. For more than half of the tickets that remote users try to access, the page stalls half way through loading. I notice that when I access RT from localhost, its very fast and pages never stall. 

Any help is so very appreciated,
Don




From: "don garbage" <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
CC: [email protected]
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Wed, 08 Nov 2006 15:23:46 +0000

Barry,
I know fcgi is installed, I'm not sure fcgi is enabled. At the moment, I'm trying to get server-info working, and will report back as soon as it is.
Also, there are a bunch of symbolic links in /etc/apache2/mods-enabled/:
/etc/apache2/mods-enabled/ssl.conf -> /etc/apache2/mods-available/ssl.conf /etc/apache2/mods-enabled/ssl.load -> /etc/apache2/mods-available/ssl.load /etc/apache2/mods-enabled/rewrite.load -> ../mods-available/rewrite.load /etc/apache2/mods-enabled/perl.conf -> /etc/apache2/mods-available/perl.conf /etc/apache2/mods-enabled/perl.load -> /etc/apache2/mods-available/perl.load /etc/apache2/mods-enabled/cgid.conf -> /etc/apache2/mods-available/cgid.conf /etc/apache2/mods-enabled/cgid.load -> /etc/apache2/mods-available/cgid.load /etc/apache2/mods-enabled/userdir.conf -> /etc/apache2/mods-available/userdir.conf /etc/apache2/mods-enabled/userdir.load -> /etc/apache2/mods-available/userdir.load 

Here's the cat of those files:
::::::::::::::
cgid.conf
::::::::::::::
# Socket thingy for CGI.
ScriptSock /var/run/apache2/cgisock
::::::::::::::
cgid.load
::::::::::::::
LoadModule cgid_module /usr/lib/apache2/modules/mod_cgid.so
::::::::::::::
perl.conf
::::::::::::::
# This file is a placeholder; you can safely ignore or delete it.
::::::::::::::
perl.load
::::::::::::::
LoadModule perl_module /usr/lib/apache2/modules/mod_perl.so
::::::::::::::
rewrite.load
::::::::::::::
LoadModule rewrite_module /usr/lib/apache2/modules/mod_rewrite.so
::::::::::::::
ssl.conf
::::::::::::::
<IfModule mod_ssl.c>
SSLRandomSeed startup builtin
SSLRandomSeed connect builtin
AddType application/x-x509-ca-cert .crt
AddType application/x-pkcs7-crl    .crl
SSLPassPhraseDialog  builtin
SSLSessionCache         dbm:/var/run/apache2/ssl_scache
SSLSessionCacheTimeout  300

SSLMutex  file:/var/run/apache2/ssl_mutex
SSLCipherSuite ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL 

SetEnvIf User-Agent ".*MSIE.*" \
        nokeepalive ssl-unclean-shutdown \
        downgrade-1.0 force-response-1.0
</IfModule>
::::::::::::::
ssl.load
::::::::::::::
LoadModule ssl_module /usr/lib/apache2/modules/mod_ssl.so
::::::::::::::
userdir.conf
::::::::::::::
<IfModule mod_userdir.c>
       UserDir public_html
       UserDir disabled root

       <Directory /home/*/public_html>
               AllowOverride FileInfo AuthConfig Limit
Options MultiViews Indexes SymLinksIfOwnerMatch IncludesNoExec 
       </Directory>
</IfModule>
::::::::::::::
userdir.load
::::::::::::::
LoadModule userdir_module /usr/lib/apache2/modules/mod_userdir.so


Thanks so very much for your help,
Don



From: "Barry L. Kline" <[EMAIL PROTECTED]>
To: don garbage <[EMAIL PROTECTED]>
CC: [email protected]
Subject: Re: [rt-users] Please help: RT3.4.4 running really slow
Date: Tue, 07 Nov 2006 14:14:27 -0500

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Hash: SHA1

don garbage wrote:
> Hey Barry,
>
> Wow, that was fast, thanks so much.
>
> I actually did respond to your email. Here was my reply:
>     Hi Barry,
>
> I just checked again for mod_fastcgi, and, it appears that I do have 
> it. In ubuntu, it is called
>           libfcgi-perl
>
>     So, back to the drawing board. :)
>
>     Have you had the chance to check out my config files?
>
>     Thanks for any further help,
>     Don
>
> Perhaps the problem is in my config files. Any thoughts?

I also see this in your file:

Include /etc/apache2/mods-enabled/*.load
Include /etc/apache2/mods-enabled/*.conf

What files are in this directory?
Are you *sure* that the fcgi is enabled? The easiest way I know for you to check is to enable /server-status & /server-info in the configuration file. You can then check it via: http://yourrtserver/server-info and 
look for the appropriate modules.

Barry
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