I'm running into a situation where field validation settings are
ignored unless a ticket submitter is a privileged user. Specifically,
if I set a field to be mandatory, and a privileged user tries to
create a ticket, whilst leaving that field empty, the system will
refuse to save the ticket. However, if a non-privileged user tries to
submit a ticket, with said field left empty, the system will let it
through no problem. The system also doesn't display the red
"mandatory" text to non-privileged users.
What am I doing wrong?
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
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