Good suggestion, yes I can do that. The only thing left right now is
the lack of field validation from SelfService which is unfortunately
proving to be a show stopper for me.
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
On Nov 10, 2006, at 1:38 PM, Scott Thomson wrote:
Hey Dan,
Could you rename the queue? It'll still show up, but at least you can
ignore it that way.
Scott
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dan
Parsons
Sent: Friday, November 10, 2006 3:16 PM
To: [email protected]
Subject: Re: [rt-users] Queue deletion
I see. I guess I must be in a unique position: the only IT guy in a 50
person company. There's no middle man to process tickets. I guess RT
isn't designed for situations like this?
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
----- Original Message -----
From: Kenneth Crocker <[EMAIL PROTECTED]>
To: Dan Parsons
Cc: [email protected] <rt-
[EMAIL PROTECTED]>
Sent: Fri Nov 10 11:49:11 2006
Subject: Re: [rt-users] Queue deletion
Dan,
Nope. We are on 3.4.4 heading toward 3.6.2. We have our owners
update the tickets to make sure everything is as it should be before
allowing them to be resolved, rather than expecting the requestors to
know what to do or to enter required fields. That way, we can better
control what the results look like for an audit. We only have ticket
mandatory fields. Sorry.
Kenn
LBNL
Dan Parsons wrote:
Okay, got it. Hey, do you know anything about my previous question,
about why field validation doesn't work properly from SelfService?
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
On Nov 10, 2006, at 10:10 AM, Kenneth Crocker wrote:
Dan,
You don't. You disable it. If you want the Queu and all data
related to it deleted from the database, you would be getting into a
REAL delicate delete process. That's probably why RT designed it to
disable a Queue only. That's my best guess.
Kenn
LBNL
Dan Parsons wrote:
Please forgive the newbieish question, but how do I simply delete a
queue? I'm logged in as root and I can't see the option anywhere. I
searched the wiki and couldn't find anything. I searched the
mailing
list archives and all I can find are people asking about how to
delete just a queue with no one responding.
How can I delete a queue?
Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.
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