Create a queue scrip , On create ,user defined action with something
similar to
$self->TicketObj->SetSubject ('whatever you want');
Roy
John Arends wrote:
Can anyone think of a good way to auto populate the subject when
creating a new ticket in a particular queue? I guess one option would
be to leave the subject blank, but I'd rather just have a default.
We want to create a separate queue for student lab monitors to submit
requests for printing refunds and I want to make it as simple as
possible. If we ask them to fill in the subject, they will do it
slightly differently each time.
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