> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of John Arends > Sent: Monday, November 27, 2006 9:39 AM > To: [email protected] > Subject: [rt-users] Custom ticket submission form > > Has anyone created a custom form to create tickets? I don't > want to use > an email form because I want to populate custom fields. We > think the RT > interface is too complicated for most of our users and want > to give them > an alternate form that has the exact fields they need. > > Has anyone done anything like this? I can think of a couple > of ways to > go about doing it, but I'm curious what others have done. >
You can use the email interface and set custom fields by using Dirk Pape's ExtractCustomFieldValues contribution: http://wiki.bestpractical.com/index.cgi?Contributions , ScripActions section It's worked very well for us. Steve ---------------------------------------- Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IS&T) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
