Hello, I am going to switch to RT 3.4.5 on CentOS 4.4, I tuned every detail. I trained with rt2-to-rt3, followed by using /etc/rt/upgrade, and discovered the incremental mode : I wish I would use it, as the database is our support database, it's 5 GB large, it will take a while to build the definitive RT 3.4.5, and I don't want to stop our support database for too long.
BUT : say I import the large DB once and build everything (RTFM fields, custom fields ...); when I am finished, some tickets entered RT 2 : can I use the incremental mode, as I need to run the upgrade process using the directory /etc/rt/upgrade, on top of rt2-to-rt3 ? Or will I scramble the database if I go this way ? Regards --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web site : http://www.cedrat.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
