I've been playing around with attachments as this is crucial to the way I'd like to use RT. There are currently two issues that I've noted.
Issue #1 If I email a report to RT with a single attachment, then it gets recorded, but no link to retrieve it is displayed in the GUI. Any subsequent attachments emailed to this ticket (or added via the web UI) are recorded, and have a link available. If I email a report with multiple attachments, they're all recorded with links for retrieval. Any attachment that is added using the web UI to a ticket that didn't previously have an attachment, records and links as expected. Issue #2 Any attachments that are linked to, end up downloaded as seemingly empty files unless they were originally a text file. The only thing I've been able so far to discern is that the Attachments table contains the column Content which is a LongText type. Is this correct? Is encoding used instead of a blob of some sort? I'm using fetchmail to retrieve from a POP3 server Versions are as follows OS - Gentoo with 2006.1 profile Kernel - 2.6.15-gentoo-r1 Rt - 3.6.1 Apache - 1.3.37 Mod_perl - 1.29 Mysql - 5.0.26-r1 Perl - 5.8.8-r2 Postfix - 2.3.4 Fetchmail - 6.3.5-r1 Thanks in advance for any suggestions, SH _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
