Hi John, > Do you all have any creative solutions for dealing with multiple email > addresses from the same person so you don't end up with two user > accounts per person? I see situations where someone has their email > client misconfigured so they send mail out as > [EMAIL PROTECTED] when most of the time they are > [EMAIL PROTECTED] > > We can probably use procmail examine and sometimes re-write email > addresses before they go into RT, but I was curious what others have > done. Part of my problem is there are many machines email may come from > [EMAIL PROTECTED], [EMAIL PROTECTED], etc
I'm very much of the opinion that RT isn't the right place to do the normalisation. Your MTA handles all your RT email, so do it there. This corrects the address before RT ever sees it. We use Exim (http://www.exim.org/) as the MTA for all our unix based mail. Here our addresses aren't simply transformed but go from [EMAIL PROTECTED] to [EMAIL PROTECTED] so we can't use the simple regular expression replacement. This method is as powerful as your knowledge of your chosen MTA. Regards, Ian. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
