On Thu, 30 Nov 2006, Brian Gallew wrote:
I didn't really follow this conversation, so perhaps I missed
something. It isn't a problem with 3.6.1, as that is what I run, and
attachments work fine. (I hadn't ever tried an RTF before, but I just
did, and it worked perfectly fine).
Are you emailing the attachment, or uploading it via the GUI? If it
is email, perhaps there is something on that end, or a mime module that
needs to be upgraded or something?
For me, neither the web UI nor the email gateway work for attachments. The
log shows nothing but complaints about using uninitialized values in lots of
components in the 3.6.1-native code. Seeing the earlier responses about
possible bad versions in various supporting libraries, I've updated
*everything* except for Perl itself (which is still 5.8.5) and B::Concise.
According to CPAN, all other possible libraries are up-to-date. I've even
gone so far as to edit and re-run factory to regenerate the searchbuilder
code in lib/RT. All to no avail. Any file which contains a NULL is
truncated at the first null leaving, e.g., PDFs completely useless.
I run debian testing, though when I installed 3.6.1, it wasn't in testing
yet, so I think what I did was using the rt-installer, looked for each
package that it wanted, and installed the debian version of it. And then
for anything that wasn't in debian, used cpan to install it. I do have a
fair bit of stuff in /usr/local/share/perl, which I think is mostly from
RT, though I was playing around with webgui at one point. I do use 5.8.8.
Now that 3.6.1 is in testing, I did check the requirements there to make
sure I have all the latest versions that it wants, even though I am still
running the downloaded source version of RT.
Probably a bit hacked up, at least for someone who doesn't run almost
anything if it doesn't come as a debian package.
PS. Hi Brian - haven't "talked" to you in a while - I just quoted you to
someone the other day about not knowing that Joe Swenson was the CEO of
DynaVox...
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