The reminders are stored in the Tickets table with the Type field = "reminder" rather than "ticket", but I'm not sure how they are associated with the appropriate ticket...
Mike -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Chandek-Stark Sent: Thursday, November 30, 2006 10:26 AM To: [email protected] Subject: [rt-users] Bug: Reminder can't be resolved if queue has changed After posting about a user who created a reminder that couldn't be resolved, I think I've found the culprit. - The ticket was in the General queue - She created the reminder on the ticket - She moved the ticket to another queue When I moved the ticket back to the General queue, the reminder reappeared on the ticket and could be resolved. --David RT 3.6.1 P.S. In trying to track down this problem, I looked at the database and could not see where Reminders are stored ... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
