I didn't (knowingly) change anything, but a while ago one of my users commented:
"all the custom fields for a queue used to show up when posting a reply or comment, and now they don't. this is annoying b/c there are a few fields that i always set when posting comments. where did they go?" As I didn't take them away, I don't really know what happened. Any pointers? Thanks, JB _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
