Thank you. After rearranging the global group permissions, all is well.
-Leo
Chaim Rieger wrote:
Leo C. Ureel II wrote:
Hello,
How do I restrict user access by queue? I've some users who only have
been granted rights in certain queues. And this limits their 'RT at a
Glance' view, such that they only can browse tickets in their
particular queues. However, the '10 newest unowned tickets' section
still shows unowned tickets in other queues. In fact, it seems that
any ticket that is not owned or assigned to a particular queue is
potentially visible to these users. And if the user knows the number
of a ticket - or can compose a search query that returns a ticket in
another queue, they have the ability to view tickets that should
otherwise be restricted.
one question
how can you have a ticket that is not assigned to a queue, afaik all
tickets when opened/created belong to a queue, if your user only has
access to queue 2 then all tickets in queue 1 no matter their status
will not be visible to that user.
do you perhaps have a global setting that allows anybody to view
tickets/queues ?
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