Hello,
I searched the wiki and mailing list archives, but couldn't find a
solution to do that :
- when RT sends an e-mail, add a line like "[Reply below this line]"
- when a user replies to the mail, only log the text added below
That way, the recipient keeps getting a normal e-mail (with quote),
while RT only logs the last response (without quote) on its interface.
Example : User creates a ticket, Admin fixes it and sends an e-mail :
=====
User wrote :
> Subject : any bug
>
> I have a problem with ...
> Please fix
[Reply below]
Ok, fixed
=====
RT History would show :
=====
User : Ticket created
I have a problem with ...
Please fix
=====
Admin : E-mail
Ok, fixed
=====
Admin : Ticket closed
Instead of :
=====
User : Ticket created
I have a problem with ...
Please fix
=====
Admin : E-mail
User wrote :
> Subject : any bug
>
> I have a problem with ...
> Please fix
[Reply below]
Ok, fixed
Hope I made it clear, since I use a French GUI and guessed the english
labels
Thanks for helping.
Laurent
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