Hi, I have a feeling I know the answer to this already, but thought I would ask around a bit.
We have a bunch of people who e-mail into RT for support. We'd like to be able to query and report on three different kinds of users - basically students, staff and teachers. We can accept doing the latter two and assuming everyone else is a student. Is it possible to edit the users who just e-mail in so that we can tag them as something the first time they e-mail in? I was thinking custom field, but I cannot figure out how to do that with all the users without a formal account in RT. Otherwise, we will be creating accounts for the teachers and staff and tagging them. Any help or pointers would be appreciated... _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
