Ah, discovered the manual-entry CC field is considered "Other Recipients." Please disregard!
________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeremy Randall Sent: Monday, December 11, 2006 9:38 PM To: [email protected] Subject: [rt-users] No mail to CC's using "On Correspond Notify Requestors,Ccs and AdminCcs with template Correspondence" scrip Hi folks, I have a queue that is not sending mail to the CC addresses, but everything else is working as expected. The queue has the following scrips: On Resolve Notify AdminCcs with template On Create Notify AdminCcs with template Transaction On Comment Notify AdminCcs with template Admin Comment On Owner Change Notify Owner with template New Owner On Correspond Open Tickets with template Blank On Queue Change Notify AdminCcs with template New Queue On Correspond Notify Requestors, Ccs and AdminCcs with template Correspondence I believe the last scrip, "On Correspond Notify Requestors, Ccs and AdminCcs with template Correspondence," should send to the CC addresses. When I tail the mail logs messages are not going to the CC addresses, but the others are clearly getting through. This is RT 3.4.5. Any guidance is appreciated. Thanks, JR
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