After entirely too much time spent working with this, I figured out the problem.
In 3.4.5, RT assumed that if 'action' was not given it was 'correspond.' Adding '--action correspond' to the aliases line takes care of it. I think the error message is quite a bit misleading, but I did figure it out eventually. I'll see if there's a place in the wiki where I can put this. Chris Dunning wrote: > Using 3.4.5 I did not have the "--queue 'General'" in there, it > automatically created the ticket in the General queue if nothing else > was specified. After the upgrade it gave me an error about not being > able to find the queue, so I added that. Now I am seeing this error in > the logs: > > Dec 14 12:17:44 beethoven RT: RT could not load a valid user, and RT's > configuration does not allow for the creation of a new user for this > email ([EMAIL PROTECTED]). You might need to grant 'Everyone' the > right 'CreateTicket' for the queue General. > (/usr/local/rt/lib/RT/Interface/Email.pm:241) > Dec 14 12:17:44 beethoven RT: RT could not load a valid user, and RT's > configuration does not allow for the creation of a new user for your > email. (/usr/local/rt/lib/RT/Interface/Email.pm:241) > Dec 14 12:17:44 beethoven RT: Could not record email: Could not load a > valid user (/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:73) > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
