Hi, what's the recommended way to use different Templates for the same action (and same queue) depending for instance to the subject of the Ticket ? I want to send different answers in my Autoreply mail. Currently I have implemented it by using perl code in my (queue specific) template (Solution I). Another way would be, to have two scrips with the same conditions , different prep. code and using two templates (II) or changing the templates name within my scrip action (how? ) (III) .
Another usage for this requirement would be to have templates in different languages an switching the language by using a custom field. Which solution is the best to this ? Rolf Schaufelberger _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
