Hi, Auto Replies are configured per queue. I'm using AutoAssign as a
workaround at the moment, so that triggers an email. This affects 4
queues out of 125, 2 are long established queues that have always worked
and 2 are reasonably new. I have verified that all the scrips are built
the same, with the exception of the first on, which is specific to the
main queue afected. xxxxx Custom Fields
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1426&Queue=162>
On Create Extract Custom Field Values with template xxxxx Custom Data
AutoReply
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1434&Queue=162>
On Create Autoreply To Requestors with template Autoreply-English
Comment1
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1435&Queue=162>
On Comment Notify Requestors, Ccs and AdminCcs as Comment with template
Comment-English Correspond1
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1510&Queue=162>
On Correspond Notify Requestors, Ccs and AdminCcs as Comment with
template Correspondence-English Correspond2
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1511&Queue=162>
On Correspond Notify Other Recipients with template
Correspondence-English Comment2
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1512&Queue=162>
On Comment Notify Other Recipients as Comment with template
Comment-English resolved
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1513&Queue=162>
On Resolve Notify Requestors, Ccs and AdminCcs with template
Resolved-English Admin CC's
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1521&Queue=162>
On Create Notify AdminCcs with template Transaction-English Anyone any
suggestions at all, no matter how wild? Rik Message: 5 Date: Tue, 19 Dec
2006 15:56:40 -0500 From: Vivek Khera <[EMAIL PROTECTED]> Subject: Re:
[rt-users] Auto Reply not sending To: RT Users
<[email protected]> Message-ID:
<[EMAIL PROTECTED]> Content-Type:
text/plain; charset="us-ascii" anything in the mail logs? are the
autoreplies configured per-queue or globally? On Dec 18, 2006, at 11:30
AM, Richard Ellis wrote:
> When an email is received, the ticket is parsed correctly, custom
> fields are created and filled, ticket is put in the right queue
> etc, but the email to the requestor and to the Admin CC's to notify
> of arrival are not being sent. After that, everything works fine.
>
> This only affects a few queues, some of which have been working for
> ages. I have compared the config to queues that are working and
> they are identical, even down to the same template files and scrip
> names.
--
Richard Ellis
.Sun B2B Operations
Sun Microsystems x24727
http://sun.com
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